FAQ's


Snap2door is committed to take care of your privacy so that you have a pleasant shopping experience with us. Please be noted that Snap2door reserves the right to update/change the privacy policy at anytime. Any change in the policies will be updated on the website and app or will be communicated via email provided by you during the registration process. We would want our customers to read below privacy policies so that they are aware of each of the below mentioned categories.


What is Snap2door
Snap2door is a web and mobile snap printing application that allows you to order photo prints and personalized gifts for your loved ones. Using the web/mobile app you can print snaps in your Computer/Phone gallery, Instagram, Facebook, Dropbox and much more no matter if you are sitting back at home or travelling. Our key focus is to print best quality photos prints and deliver them at the earliest. We offer 100% money back guarantee if you are not happy with the print quality
Are my snaps safe? Will you share my snaps with third party?
Yes, your snaps are safe and we care about the privacy of your precious moments. While processing orders, our printing staff doesn't have access to save the snaps on personal drive or other devices. Also, we don't share your snaps with any third party/entity. All snaps or client information pertaining to the order is removed permanently from our records within 15 days of order delivery. We only retain your log in details and your address for your future orders on our secured server.
How do I order prints? /How do I get started?
TPlacing an order is so simple at Snap2door. Just follow these 4 simple steps to place your order. 1. Select snaps to print (editing option available) 2. Select preferred size, quantity and finish 3. Add Shipping address 4. Pay using multiple payment modes or Cash on delivery (only in India)
What are the print sizes available for photo prints, posters or collages?
Refer below table to check available sizes for photo prints, collages & posters
Photo Prints Collages Posters
4"×6" 6"×8" 8"×10"
5"×7" 8"×10" 8"×12"
6"×8" 8"×12" 10"×12"
10"×12" 10"×15"
10"×15" 12"×15"
12"×15" 12"×18"
12"×18" 12"×24"
12"×24" 16"×20"
16"×20" 20"×24"
20"×24" 20"×30"
20"×30"
How much does it cost to order photo prints from Snap2door?
To see the price list, please click Pricing.
What are the prices of your merchandize items?
To see the price list, please click Pricing.
What are the shipping charges?
Shipping charge is a factor of destination and quantity of the order. This varies from region to region. However, we roll out free shipping offers from time to time, so stay connected to grab such offers.
Whom should I contact in case of any issue?
For any query please feel free to email us at write2us@snap2door.com or call at +91-798-256-2828 between 10:00 AM to 7:00 PM. We will be eager to service you..
Where do my snaps get uploaded?
Snap2door accepts all kinds of image files. You can select snaps from your computer or phone gallery or from your social media accounts to upload and place an order to print your snaps.
What is the quality of printing and paper used?
We use latest printing technology to print your moments. Our paper is 230-300 GSM and best quality Ink is used to print. The paper used for printing is laminated and hence washable. This allows you to store your snaps for a life time. Also laminated prints retain shine on snaps to last long.
What if I am not happy with the quality of the prints?
Snap2door always strives to deliver quality prints to their customers to make them happy everytime they receive an order. In case you are unhappy with the quality, do not worry. Just write to us at write2us@snap2door.com and we will re-process your order. If you are still not satisfied we give 100% cash back guarantee and we will process your refund instantly. Your account/card will be credited within 7 working days.
How do I customize, modify or cancel my order?
For any customization, modification or cancellations, feel free to write to us at write2us@snap2door.com or call our customer service team at +91-798-256-2828.
What is the Estimated Order Processing Time?
The estimated time to process an order is 0-2 business days depending upon the number of prints & type of order.
Do you provide cash on delivery (C.O.D.)?
At present we provide Cash on Delivery only in India and soon we will introduce this feature or its variants in other countries.
How do I pay online for placing the order?
To make online payment, you will be redirected to our trusted third party payment gateway where you can using Credit Card, Debit Card, Net Banking or PayPal.
Is there any minimum order value for placing an order?
The minimum order value is flat Rs.100 ($20 for overseas orders) for photo printing. For merchandize items, the minimum order value is Rs.150.
How can I check the status of my order?
You will be regularly updated on status of your order via text messages and emails from the time your order is placed till it is delivered. You can also check the status of your order in "my order" tab in the web/mobile app. In case of any query, feel free to call us at +91 798-256-2828 between 10:00 AM - 7:00 PM.
What are the Terms & Conditions for Cash on Delivery (C.O.D.) order?
Cash on Delivery orders will be booked only if your pin code/zip code (area) is serviceable for C.O.D. by our Courier Partners. Note: Only cash payments will be accepted while delivering the order under the C.O.D. format. Demand Draft/Cheques will not be accepted for orders booked under the C.O.D. method of payment.
When can I expect my order to reach me?
We are delighted to deliver your order at the right time so that you do not need to keep waiting. So it is our endeavor to deliver your order within 4-5 working days.
Can I trust you with my banking/card details?
Yes, you can. We have a secured and encrypted third party payment gateway partner. Snap2door doesn't store your payment information. We use leading and trusted payment aggregators who have licenses and are PCI compliant, verified by VISA and MasterCard so that our customers have a pleasant shopping experience.
Why am I charged more than the order summary/bill?
For any order for photo prints, posters or collages, the minimum order amount should be Rs.100 and Rs.50 for C.O.D option. Beside this there is also shipping charge at the rate of 0.0% for any order. In case you are charged more than these factors, please email us your Order ID at write2us@snap2door.com. We will process the refund immediately and same will be credited to your respective account in 7 working days.
What is the refund process?
If you are unsatisfied & want refund for any order write to us at write2us@snap2door.com and we will process your refund instantly. Your account or card will be credited within 7 working days.
What if I don't receive order in 5 working days?
Our logistics partner for shipping is Fedex which is a trusted brand and we guarantee 100% satisfaction. In case you don�t receive your order within 5 business days, please write to us at write2us@snap2door.com so that we can know the reasons for the delay and take necessary actions accordingly to deliver your order at the earliest. In case you are not ready to accept the order, just email us your Order Number or contact our customer service team at +91 798-256-2828 for refund of your billed value. The entire refund process would take 7 working days.
What should I do if the application is not working?
In case you are facing any problem on the website or mobile application, try to close/ refresh the application and reopen it again. If the issue still persists then do not hesitate to email us at write2us@snap2door.com or call at +91 798-256-2828 so that we can study the issue and solve it to give you a pleasant shopping experience.
Why my snaps are not getting uploaded?
We would always recommend you to connect through Wi-Fi and 3G so that the snaps get uploaded easily. If you have a weak network connection, many a times high quality snaps will fail to upload. Also you need to wait for sometime so that the snaps get uploaded. Inspite of a good connection if the snaps are not getting uploaded then feel free to email us at write2us@snap2door.com or contact our customer service team at +91 798-256-2828 so that our team can resolve the problem
I have made the payment but have not received any invoice?
Once you make the payment, you should receive an automatically generated email for the invoice. It is only in rare case that you might not receive the invoice through mail. At such situation, do not hesitate to drop an email at write2us@snap2door.com or contact our customer service team at +91 798-256-2828 and ask for the invoice.

All Categories

Home & Decor : Frames | Cushion | Table Clock | Kitchen & Dine : Mugs | Ceramic Plate | Coaster | Water Bottle | Magnets | Gift Items : Candle | Teddy Bear | Photo Products : Tshirts | Mobile Covers | Teddy Bear | Playing Cards | Mousepads | Puzzles | Key Chains | Prints : Canvas | Prints | Metallic Poster | Roll Canvas | Posters | Collages |
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